Frequently asked questions

We aim to dispatch orders within 1 working day, Monday to Friday.

Orders placed during weekends or bank holidays will be processed on the next working day.

Our postage is always flat rate, with free delivery on orders over £25.

Royal Mail 48 delivery costs £3.99 and typically arrives within 2–3 days.

Royal Mail 24 delivery costs £4.99 and typically arrives within 1–2 days.

Delivery charges will always be shown clearly at checkout before you complete your purchase.

Estimated delivery times will depend on the delivery service selected at checkout.

Please remember that delivery times are estimates and may occasionally be affected by busy periods, severe weather or delays within the postal network.

We currently deliver to addresses within the United Kingdom.

Any available delivery options and charges will be displayed during checkout.

Please check your tracking information first, as the courier may have left your parcel in a safe place or with a neighbour.

If your parcel still cannot be located, contact us with your order number and we’ll help investigate.

We process orders quickly, so please contact us as soon as possible if you need to make a change.

We cannot guarantee that an order can be changed or cancelled once it has entered the packing or dispatch process.

Contact us immediately if you notice an error in your delivery address.

We’ll do our best to update it, but this may not be possible if your order has already been dispatched. So please let us know immediately so we can assist you.

You have 30 days to return an eligible item, starting from the date your order is delivered.

Items should be returned unused, in their original condition and with their original packaging wherever possible. View our full return & refund policy.

Customers are responsible for return postage unless the item is faulty, damaged or incorrect.

We recommend using a tracked postal service, as returned parcels remain the customer’s responsibility until they reach us.

We’re sorry if your order has arrived with a wobble, crack or unexpected battle scar.

Please contact us as soon as possible with:

1. Your order number
2. A description of the problem
3. Clear photographs of the item and packaging

We’ll review the issue and arrange the most suitable solution.

Once your return has been received and inspected, approved refunds will be issued to your original payment method.

Your bank or payment provider may take a few additional working days to display the refund in your account.

Age recommendations vary between products.

Please check the individual product description, packaging and safety information before purchasing an item for a child.

Products marked as unsuitable for children under three years old may contain small parts or present other safety risks.

We aim to show every product as accurately as possible.

Colours may appear slightly different depending on your screen settings. Handmade or hand-finished products may also have small variations, making each one a little more individual.

Battery information will be included in the individual product description.

Unless specifically stated, batteries may need to be purchased separately.

Popular products can occasionally disappear faster than biscuits near a cup of tea.

Where available, you can sign up for a back-in-stock notification on the product page.

Some products arrive in presentation boxes or decorative packaging, while others are supplied in standard retail packaging.

Please check the individual product description for details.