We offer 2 postage types.

Royal Mail 48

• Dispatch in 1 Day with Delivery estimate in 2 - 3 days.

Royal Mail 24 ( Fastest )

• Our next day Delivery service. Dispatch in 1 day ( Mon/Fri )

Frequently Asked Questions

Got a question? You’re in the right place!

We’ve gathered together answers to some of the most common questions about shopping with Quirky Turkey. From delivery and returns to discounts and loyalty points, everything you need should be below.

Orders and Delivery

How quickly will my order be dispatched?

We aim to dispatch orders within 1 working day, Monday to Friday.

Orders placed during weekends or bank holidays will be processed on the next working day.

How much does delivery cost?

Our postage is always flat rate, with free delivery on orders over £25.

Royal Mail 48 delivery costs £3.99 and typically arrives within 2–3 days.

Royal Mail 24 delivery costs £4.99 and typically arrives within 1–2 days.

Delivery charges will always be shown clearly at checkout before you complete your purchase.

How long will my order take to arrive?

Estimated delivery times will depend on the delivery service selected at checkout.

Please remember that delivery times are estimates and may occasionally be affected by busy periods, severe weather or delays within the postal network.

Can I track my order?

When tracking is available, your dispatch confirmation email will include a tracking link so you can follow your parcel’s journey.

Where do you deliver?

We currently deliver to addresses within the United Kingdom.

Any available delivery options and charges will be displayed during checkout.

What should I do if my parcel has not arrived?

Please check your tracking information first, as the courier may have left your parcel in a safe place or with a neighbour.

If your parcel still cannot be located, contact us with your order number and we’ll help investigate.

Changes and Cancellations

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make a change.

We cannot guarantee that an order can be changed or cancelled once it has entered the packing or dispatch process.

Can I change my delivery address?

Contact us immediately if you notice an error in your delivery address.

We’ll do our best to update it, but this may not be possible if your order has already been dispatched.

Returns and Refunds

What is your returns policy?

You have 30 days to return an eligible item, starting from the date your order is delivered.

Items should be returned unused, in their original condition and with their original packaging wherever possible.

Do I have to pay for return postage?

Customers are responsible for return postage unless the item is faulty, damaged or incorrect.

We recommend using a tracked postal service, as returned parcels remain the customer’s responsibility until they reach us.

What should I do if my item arrives damaged?

We’re sorry if your order has arrived with a wobble, crack or unexpected battle scar.

Please contact us as soon as possible with:

• Your order number
• A description of the problem
• Clear photographs of the item and packaging

We’ll review the issue and arrange the most suitable solution.

When will I receive my refund?

Once your return has been received and inspected, approved refunds will be issued to your original payment method.

Your bank or payment provider may take a few additional working days to display the refund in your account.

Products

Are your products suitable for children?

Age recommendations vary between products.

Please check the individual product description, packaging and safety information before purchasing an item for a child.

Products marked as unsuitable for children under three years old may contain small parts or present other safety risks.

Will the product look exactly like the photographs?

We aim to show every product as accurately as possible.

Colours may appear slightly different depending on your screen settings. Handmade or hand-finished products may also have small variations, making each one a little more individual.

Are batteries included?

Battery information will be included in the individual product description.

Unless specifically stated, batteries may need to be purchased separately.

Will an item come in gift packaging?

Some products arrive in presentation boxes or decorative packaging, while others are supplied in standard retail packaging.

Please check the individual product description for details.

What happens if a product is out of stock?

Popular products can occasionally disappear faster than biscuits near a cup of tea.

Where available, you can sign up for a back-in-stock notification on the product page.

Discounts and Loyalty Points

How does the multibuy discount work?

You’ll receive 10% off when you buy two qualifying products together.

The discount will be applied automatically at checkout when the offer conditions are met.

Some products, collections or existing promotions may be excluded.

Can I use more than one discount code?

Only one discount code can normally be used per order unless otherwise stated.

Discount codes may not be combined with certain automatic offers or other promotions.

Do I earn loyalty points when I shop?

Yes! You can earn loyalty points on eligible orders placed with Quirky Turkey.

Your points can be collected and redeemed in accordance with the terms of our loyalty programme.

How do I check my loyalty points?

Log in to your customer account to view your available points, rewards and account activity.

Payments and Security

Which payment methods do you accept?

The payment methods currently available will be displayed securely at checkout.

Is it safe to shop on your website?

Yes. Payments are processed securely through our approved payment providers.

Quirky Turkey does not store your complete card details.

Contacting Us

How can I contact Quirky Turkey?

You can contact us through our website’s contact page or by replying to an order email.

When contacting us about an order, please include your order number so we can help more quickly.

When will I receive a reply?

We aim to respond as quickly as possible during normal working hours, Monday to Friday.

Replies may take a little longer during weekends, bank holidays and especially busy periods.

Still Need Help?

Can’t find the answer you’re looking for?

Send us a message through our contact page and a member of the Quirky Turkey team will be happy to help.